Will we get enrollment and eligibility management next?

When Covered California launched its small business coverage in 2014, a tantalizing promise was unprecedented online account management for small businesses. Applications, enrollment management, online bill payment — all would have leapfrogged the traditional carrier competitors in the small group market.

It took just a month for CCSB to admit they weren’t ready.

Fast forward to 2019, and the traditional carriers all offer online account management, benefits enrollment, and online / automatic bill payment for small business health benefit plans. This week, CCSB finally announced the availability of online bill payments. Have you tried it? Let us know in the comments how well it works.

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